It is important to arrive at the office prepared for your appointment. If you are a new patient, you will receive a link to a fill your forms request. Please complete the forms and upload necessary information prior to your appointment.

If you are unable to complete forms prior to your appointment, please arrive 15 minutes before the scheduled appointment time. This will allow time for you to complete the patient registration and check in process.

Please bring the following Items with you to every visit:

• Insurance card(s)
• Government issued photo ID
• A list of current medications, prescription and over the counter. Please include the dosage and the frequency for each medication
• Doctor referral or authorization if required by your insurance company
• Any previous test results, including blood work, CT and MRI results. If your CT or MRI procedure was done at any other facility than the hospital, please bring the disk showing the images of your procedure.

Minor patients (under the age of 18) must be accompanied by a parent or legal guardian
Payment Is Expected at Time of Service

All co-payments, deductibles and non-covered services are required to be paid at the time of service. For your convenience, we accept checks, cash, debit and credit cards.

Appointments: 

To set an appointment, please call 1-800-851-6672

You can also setup an appointment through our online portal.

Routine office hours are from 8:15 to 5:00 pm Monday through Friday. Evening and Saturday hours are offered based upon need. The phones are answered by clinical coordinators beginning at 9:15 a.m. and ending at 4 pm.

Missed Appointments/No Show:

We will remind you one to two days in advance of your appointment with a courtesy confirmation call. However, it is your responsibility to notify us of a cancellation at least 24 hours in advance. If we do not receive this notice, you may be charged a cancellation fee.

Our routine office hours are 8:15 to 5 pm Monday through Friday. We use an answering service after hours to answer urgent or emergency calls. If you have a true medical emergency after hours, please call 911.

For other urgent matters, please contact the answering service at: 734-572-7219.

The operator will page the physician on call to speak with you.

At the time of your initial contact with our office for a new appointment, you will be asked about your insurance plan. You will speak with a billing coordinator who will complete a new patient registration, which will include information about the health insurance plan, the insured, policy/group numbers and the plan’s address. You will be asked to provide your social security number so a medical record can be established for you. It is your responsibility to notify the office any time there is a change in your insurance plan or coverage. You will be asked to bring your new insurance card to the office, so it can be electronically scanned into the system for billing accuracy.

Worker’s Compensation:

We participate in the Worker’s Compensation program. Please inform us at the time of appointment scheduling that you are being seen as a result of a work related injury. For us to file under Worker’s Compensation, you will be required to bring the following information to the office at the time of your initial visit:

Name and address of employer
Name and address of insurance carrier
Injured body part
WCB number
Carrier case number
Date of Accident
Any diagnostic study or treatment plan will be subject to the Worker’s Compensation Board’s approval. The office will submit the required documentation to expedite this process.

No Fault:

We participate in the Michigan No Fault program. Please inform us at the time of appointment scheduling that you are being seen as a result of a motor vehicle accident. For us to file under No Fault, you will be required to bring the following information to the office at the time of your initial visit:

Name and address of the insured
Name and address of the insurance company who insures the vehicle
File number assigned by the insurance company (given after the accident is reported)
Date of accident
If your Michigan No Fault benefits have been exhausted, we require an official letter from the insurance carrier stating this so we may bill your private health insurance for services provided.

Lien/Settlements:

Regrettably, we do not accept liens or settlement payments from attorneys for services rendered.

If your health insurance plan requires a written or electronic referral from your primary care physician to see a specialist, such as an otolaryngologist, it is your responsibility to request that referral well in advance of your appointment. Some primary care offices require 1-2 weeks to generate a referral. Please bring the written referral with you on the day of your visit. If you do not bring your referral, or if we cannot obtain your referral electronically, you will be asked to pay for your visit or leave a check if a referral can be back dated. If this is not possible, we will reschedule your appointment to a more convenient time when you will have your referral.