FREQUENTLY ASKED QUESTIONS

Generally, the prescription you receive should be filled by the physician who initially prescribed it or by your primary care provider. If there are specific prescriptions MOSA provided, you can call our office number at 800-851-6672 during our regular office hours to request a refill. You can contact the pharmacy, and they can send a request for a prescription refill directly to our office. Please allow 24 hours for refills to be completed. To best serve you, please be prepared with the strength of the medication, the dose, the quantity requested and the number of refills, as well as the pharmacy name, location and telephone number.

Yes. You can call to schedule a hearing aid evaluation at MOSA Audiology Services. During the evaluation, our licensed Audiologists will assess your hearing loss and your lifestyle to help you determine which, if any, hearing aids are right for you.

The following insurance plans are accepted by at least one doctor in the office. Please check to be sure that the doctor you are scheduled with accepts your plan. Some plans require written referral forms from your primary care doctor. Please be sure to bring the referral with you when you come in or you will not be able to be seen. If you do not see your health insurance on our list, please call your health insurance plan and/or our office to determine if we are an in-network provider.

• Aetna – EPO, HMO, POS, PPO
• Alliance Health & Life (HAP) EPO, POS, PPO
• Beaumont Employee Health Plan 
• Beech Street
• Blue Care Network
• Blue Choice
• Blue Cross/Blue Shield
• Blue Cross/Blue Shield PPO-(Blue Preferred, Community Blue, Trust)
• Blue Preferred Plus
• Chandler
• Cigna-EPA, EPO, POS, PPO
• Cigna HAP Preferred
• DMC Care
• First Health
• Great Lakes Health Plan
• Great West-PPO, POS
• Health Alliance Plan-EPA, EPO, HMO, POS, PPO
• M-Care-EPO, HMO, POS, PPO
• Medicaid
• Medicare
• Medicare HMO
• Messa 
• MultiPlan-EPO, PPO, POS
• Preferred Choices PPO
• PPOM
• PHCS-EPO, PPO, POS
• Tricare
• United Health Care-EPO, PPO, POS
• United Physicians Health Insurance Plan (UPHIP)
• Worker’s Compensation

Our office will provide you with a HIPAA compliant release of information form. You are required to complete, sign and date this form and return it to our office. Following receipt of this form, and generally within seven business days, our office will prepare your records and either mail them to the requesting physician or provide them to you or another approved person indicated on the form. There may be a nominal fee for copying and preparing and mailing your records. If we are referring you to another physician, we will generally forward our records to them without the release of information form.

Specialists, such as Otolaryngologists, perform office procedures, which are coded as surgeries. Procedures which are commonly performed in our office that are coded as surgery may include, but are not limited to: 

• Nasal or Sinus Endoscopy – Placing a scope in the nose to evaluate the tissues of the nasal passageway. 
• Laryngeal Endoscopy. – Performing a scope of the throat to evaluate the throat and the vocal chords.
• Cerumen Removal – Cleaning of earwax with or without a microscope.
• Biopsy of Tissue – Removal of tissue for evaluation by a pathologist.
• Myringotomy and possibly Tube Placement – Making a small cut in the eardrum and placing a tube in the ear.

These advanced procedures include the use of fiber optic, microscopic and specialty surgical skills, which assist our physicians in better diagnosing and treating disorders of the head and neck area. When procedure codes were created, codes were assigned for patient visits (evaluation and management of patient problems), as well as codes for procedures (surgery). Please note: these procedure codes are often billed separately from patient visit codes and are assigned a separate fee from patient visit codes.